Privacy Policy

1. Introduction

Welcome to Chile Vista Stay ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you visit our website (ChileVistaStay.com), utilize our booking services, communicate with us, or stay at our property.

By accessing our website or utilizing our services, you acknowledge that you have read and understood the practices described in this comprehensive Privacy Policy.

2. Information We Collect

To provide you with a premium hospitality experience, we collect various categories of personal data, including but not limited to:

• Identity Data: First name, last name, title, date of birth, passport or national ID details (collected upon check-in for legal compliance).
• Contact Data: Email address, billing address, home address, and telephone numbers.
• Financial Data: Bank account details, payment card information, and transaction history. Please note that payments are processed securely through certified third-party payment gateways.
• Booking & Stay Data: Dates of arrival and departure, room preferences, special requests, dietary requirements, and services utilized during your stay (including spa, dining, and concierge services).
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform technology used to access our website.

3. Legal Basis and Purpose of Processing

In compliance with international data protection regulations (including the General Data Protection Regulation - GDPR), we process your personal data under the following legal bases:

• Contractual Necessity: To fulfill your reservation, process payments, and provide requested hotel services.
• Legitimate Interests: To improve our website functionality, conduct data analytics, ensure physical and network security, and deliver personalized marketing (provided it does not override your fundamental rights).
• Legal Obligation: To comply with local Chilean laws, accounting standards, and hospitality industry regulations regarding guest registration.
• Consent: Where required, we rely on your explicit consent for sending promotional newsletters or utilizing non-essential tracking cookies.

4. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to distinguish you from other users. This helps us provide a seamless browsing experience and allows us to improve our site.

We use strict categorization for our cookies: Strictly Necessary Cookies (required for basic site functionality such as the booking engine), Analytics Cookies (to measure traffic and engagement), and Marketing Cookies (to deliver relevant advertising). You retain full control over your cookie preferences via our Cookie Consent settings modal, which is accessible at the bottom of our website at any time.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. However, to provide our services, we may share your information with trusted partners, including:

• IT service providers, cloud hosting platforms, and booking engine operators.
• Payment processing providers strictly for secure transaction handling.
• Legal authorities or government bodies when mandated by law.

6. International Data Transfers

As a hotel located in Chile hosting guests globally, your data may be transferred to and stored in countries outside of your residence (including outside the European Economic Area). In such instances, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are implemented to maintain the security and integrity of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, guest reservation data is held for up to 7 years to comply with tax and hospitality regulations.

8. Your Rights Regarding Personal Data

Depending on your jurisdiction, you have robust rights concerning your personal data. These include:

• The Right to Access: You may request a copy of the personal data we hold about you.
• The Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• The Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data when there is no compelling reason for its continued processing.
• The Right to Restrict Processing: You may ask us to suspend the processing of your personal data under specific scenarios.
• The Right to Data Portability: You may request the transfer of your data to you or a third party in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

9. Security Measures

We have implemented robust technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. Access to your personal data is restricted to employees, agents, and contractors who have a strict business need to know, and they are subject to strict duties of confidentiality.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. Any updates will be posted on this page with a revised "Effective Date". We encourage you to review this policy whenever you interact with our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

Chile Vista Stay
Av. Vista del Pacífico 2450, Valparaíso, Chile
Email: [email protected]
Phone: +56 2 4400 2211